The following professional development sessions will be offered during the CRALO conference.
Individuals who have registered for the conference will receive further instructions for how to select PD sessions.
Monday, November 20, 2017
11:45 a.m. to 1:45 p.m.
- AIPSC Meeting
- Registrar’s Forum
- RISSC Meeting
- Client Services Champs and Challenges
Facilitator: Kathi Browne, Centennial College
Get to know your CRALO colleagues who are championing client and customer contact services at their respective colleges. Then participate in an open discussion on providing services in the new digital, millennial, international and “social” client world. What’s working? What’s not?
2:00 p.m. to 4:00 p.m.
CRALO Terms of Reference Review
4:00 p.m. to 6:00 p.m.
Appetizer Pairing Session
We have taken the meaning of symbiotic partnerships to a whole new level with this casual session. Enjoy tastefully paired appetizers and drinks, while exploring the benefits of symbiotic business relationships. From promotional needs to convocation support, and everything in between, this fun, informal session offers, product and system information and food samples to support college business. Offering something for all tastes, this is your chance to mix and mingle with industry partners and your colleagues to see what products and services can best help you achieve success.
Tuesday, November 21, 2017
11:15 a.m. to 12:45 p.m.
Managing the Student Experience, Collaboratively – From First Contact to Completion
Presenters: Sid Mandel, Vice-President, Q-Nomy; Cathy Neuss, Associate Registrar, Georgian College
Tackling the ideology of “managing the student experience” in a fun, Interactive gameshow format. You can expect prizes, laughter and perhaps a few interesting “opinions” from our seasoned CRALO members!
This workshop details the 5 steps of managing the experience with the understanding of the correct balance of automation and personal services. The focus will be best practices in processing the student requests and creating the dynamic business model that fits your individual demographics:
- Planning and scheduling
- 1st contact
- Waiting for services
- Agent/staff student interaction
- Follow Up
Amazing Convocations with Marching Order
Presenters: Fernann Yozviak, Director of Sales and Marketing, Marching Order; Sharon Kinasz, Registrar, Seneca College
Join us for a session to learn how the implementation of Marching Order enhanced the convocation ceremonies for one of the province’s largest colleges, the ease with which this was done, and the positive feedback received. Marching Order can help display graduate information on the video screen as the individual is recognized on stage, announce names accurately using tools specifically designed to properly recognize every participant, assist in collecting graduate RSVPs and pertinent information with our 100% customizable websites and manage guest ticket order with real-time statistics and E-Tickets.
Both sides of the coin: Current trends impacting Canada’s students and SEM professionals
This presentation will provide key insights into the top trends affecting students and Strategic Enrolment Management professionals based on new, Canadian research. The talk will open with a discussion of what thousands of Canadian postsecondary students think about major issues such as studying abroad, orientation, social media, and campus safety. The presentation will then offer insights from Academica’s 2017 Survey of Canadian SEM Professionals. The results of this survey of over 200 SEM professionals, with a special look at those who work in the college and polytechnic sector, will touch on what respondents believe are the top priorities and challenges facing SEM planning in Canada today.
1:45 p.m. to 2:45 p.m.
Internationalization and Global Engagement – THIS SESSION HAS REACHED CAPACITY.
Join a panel of DC staff as they share the details and challenges in developing a plan to expand the college’s involvement internationalization and global engagement. Some of the areas to be discussed will be the institutional investment in the development of the plan; gaining internal and external buy-in, the educational/service development pay-off from institutional commitment to international project work; and some of the personal experiences of participants in DC’s new internationalization and Global engagement initiatives.
Experiential Learning: Preparing Students for Career Success
Presenter: Alice Hsiung, Coordinator, Career Services – Career Services and Co-operative Education and Pearl Vas, Global Experience Advisor – International Education, Centennial College
Experiential learning is central to the career success of college students as they transition from education to employment. Experiential learning opportunities provide students with valuable hands-on experience and help them develop skills sought by employers, such as intercultural communication, problem solving, adaptability and critical thinking. Expansion of these opportunities is now a priority for the Ministry of Advanced Education and Skill Development (MAESD), encouraging colleges to facilitate at least one experiential learning activity for each student before graduation.
In this presentation, we will discuss various experiential learning opportunities available to students at Centennial College and how they equip students for career success. In particular, Centennial offers its students a range of international learning opportunities in collaboration with academic and industry partners worldwide. Some of the programs include international internships, service-learning, intensive academic modules, applied research opportunities and more. Centennial offers a range of international programs to meet the needs of our diverse student population. We will also share a few student success stories.
OCAS – What does tomorrow look like?
Presenters: Jeff Glassford, Director Business Services, OCAS and Mike Williamson, Manager, Product Management, OCAS
Join us for an interactive session to learn more about OCAS. The first half of the session will provide an overview of OCAS’ products and services, governance structure, approach to product development and new Integrated User Group, who will help identify enhancements for the domestic application service. The second half of the session will be an open Q&A providing you with the opportunity to ask any questions about what tomorrow looks like at OCAS.
3:00 p.m. to 4:00 p.m.
WES – Canada Alternative Credential Assessment for Refugees
Presenter: Beka Tavartkiladze, WES- Canada Director, Evaluation Services
In 2016 – 2017, WES-Canada implemented a pilot project to facilitate the recognition of academic credentials held by Syrian refugees. WES is in a unique position having evaluated thousands of credentials for Syria over the years, it has precedent cases from over 117 Syrian institutions, therefore making it possible to reconstruct or corroborate coursework even when academic records are not available. This session will share WES’ methods of evaluating refugees’ academic credentials and some findings from the pilot project. The methods can be used by educational institutions and regulators to facilitate the academic mobility and integration of refugees in Canada.
Improving Student Mobility: Best Practices in Credit Transfer – THIS SESSION HAS REACHED CAPACITY.
Panel: Kim Boss, Pathways and Credit Transfer Coordinator, Durham College; Judy Tavares, Manager, Student Transfer Services, Humber College; Sara Collette, Manager, Business Process Integration, Training & Special Projects, George Brown College
In recognition of province-wide initiatives to support student mobility, this panel presentation will provide a reflective look at credit transfer processes at three Ontario colleges. The participants will discuss the structure of their transfer departments, the process in which students apply for credit transfer, successful projects and process improvements, and plans for the future of credit transfer. What’s working? What’s not? And how can we work together to remove barriers to benefit our transfer students?